Cancellation & No‑Refund Policy
Effective Date:
At Digital Go Where, we value transparency and professionalism in every client interaction. This Cancellation & No‑Refund Policy outlines the terms under which services may be cancelled and the circumstances under which refunds are or are not applicable.
1. Applicability
- This policy applies to all services offered by Digital Go Where, including but not limited to:
- Digital marketing strategy and execution
- SEO, SEM, and paid advertising campaigns
- Social media management
- Content creation and branding services
- Web and landing page development
- Analytics and performance tracking
- Consulting or retainer-based engagements
2. Cancellation of Services
- You may cancel services by providing a written notice via email to info@digitalgowhere.com However, please note:
- No cancellations are permitted once the project has been initiated or campaign execution has commenced.
- Any deposits, retainers, or full payments made prior to cancellation are non-refundable.
- For retainers or time-based packages, cancellation halts future services but does not warrant any refund of unused time or deliverables.
3. No‑Refund Policy
- All payments made to Digital Go Where are final and non-refundable. This includes but is not limited to:
- One-time service payments
- Monthly retainers
- Project-based milestones or full fees
- Paid audits or consultation charges
We do not offer refunds or credits for any reason, including dissatisfaction, early termination, or unused services.
4. No Exchanges or Substitutions
We do not offer substitutions, adjustments, or exchanges for any part of our services once a scope has been agreed upon and payment has been made. Requests to swap services, deliverables, or reallocate budgets will not be entertained once work has begun.
5. Exceptions
In rare cases, where the fault is verifiably ours (e.g. service not delivered as per agreement), we may, at our sole discretion, choose to offer a resolution such as a service correction or extended support. However, this shall not be considered a waiver of this no-refund policy.
6. Termination by Digital Go Where
We reserve the right to terminate any ongoing project or engagement if a client breaches our terms, engages in unethical conduct, or becomes uncooperative. In such cases, all paid fees remain non-refundable.
7. Software Subscription: BoostUp
In addition to our service offerings, Digital Go Where provides access to a proprietary software tool—BoostUp—available on a monthly subscription basis.
- Please note the following specific terms:
- No refunds will be issued for any monthly subscription fee, regardless of usage.
- No exchange or modification of modules, features, or access will be entertained.
- Upon cancellation, your access to BoostUp will remain active only until the end of your current billing cycle. After that, all access will be revoked automatically.
- Cancellation does not entitle you to a refund, full or prorated.
8. Policy Acceptance
By engaging with Digital Go Where or subscribing to any of our services or tools, you acknowledge that you have read, understood, and agreed to this Cancellation & No‑Refund Policy.
